Focusing on my actual task list this morning, but it turns out having an item like:

Redo all Front Desk protocols

Isn't as helpful as I thought it would be when I put it on the list as it took the morning to turn into:

Identify all the protocols which need to be re/written

• Check in Process
• Check out Process
• Phone Protocols
• Lab Prep and Check in
• Cleaning
• Opening and Closing
• Reminder Calls
• Returned Mail
• Screening New Patients
• Visit Scheduling
• 3rd Party Interaction Protocols (drug rats, shredding co, etc)
• Emergency Situation Protocols (fire, power outage, internet outage, belligerent patient)
• Sending Faxes
• Receiving and processing faxes
• Handling voice mails

Do the Re/Writing

Put them all together in an easy to reference digital file

Put them together in an easy to reference printing document

Put together a set of protocols for updating these protocols in both their digital and printed forms.

That last bit about writing protocols for updating protocols has got to be the most ridiculous thing I've ever written . . . but I probably still need to do it.